For most of us our initial contact with prospective customers is via telephone. And it seems increasingly that we are answering our own phones at all times of the day and night. So what message are you communicating when you answer the phone? Is the tone of your voice telling customers and prospective customers that they are the most important thing in your life at that moment? Or are you telling them simply by your tone that they are an unimportant interruption to your busy day? Does the way you answer the phone and I'm not talking about what you say but how you say it make people glad they called and cause them to want to develop an ongoing relationship with you and your business?..

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